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All About Disney's Disability Access System (DAS)

Have you thought about going to Disney World but worry because your disability would make waiting in the lines difficult? You may qualify for Disney’s Disability Access System (DAS). AND you can pre-register up to 30 days before your vacation! Qualifying Guests with cognitive or physical disabilities and up to 5 members of their party would be eligible to “virtually” wait in the attraction queues. Once the standby line time has passed, then they may enter the Lightning Lane to experience the attraction with minimal wait.

So how does this work? What does Disney consider a disability? For the purposes of the DAS, the official Disney Website describes that the DAS system is “designed to accommodate Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability (including non-apparent disabilities). The service allows Guests to schedule a return time that is comparable to the current queue wait for the given attraction. It does not provide immediate attraction access.”

Disability passes are awarded on a case by case basis. Some conditions I personally know have approved include children with severe ADHD, cancer patients with troubling side effects, guests with Tourette’s, Down’s syndrome, Autism, extensive arthritis, and POTS, to name a few. Does that mean everyone with these conditions will be approved? Not necessarily, but it is quite likely.

The Cast Member who interviews you for qualification check will not ask for proof, but you will need to describe your disability and how it impedes your ability to wait in the traditional queue. A broken ankle, or being confined to a wheelchair are not qualifying reasons for an Access Pass. Accommodations for mobility issues already exist at each attraction for wheelchair transfers.

The Disability Access Pass is good for 60 days and must be renewed after that timeframe. Please note, per the official website linked blow, “If Disney determines that any of the statements a Guest made in the process of obtaining DAS are not true, the Guest will be permanently barred from entering Walt Disney World Resort and the Disneyland Resort, and any previously purchased annual passes, Magic Key passes, tickets and other park products and services will be forfeited and not refunded.”

Steps to see if you qualify, the process is as follows:

1. Create your My Disney Experience account.

2. Link your resort reservation and all party guests to your account.

3. Make park reservations for each day you have tickets.

4. Request a Live Video Chat. The guest with the disability must initiate the chat (or their parent/guardian if under 18 years old)

5. The cast member will ask for the nature of the person’s disability. If approved, the disabled person will have their photo taken during the chat.

6. You will then be sent to another cast member who will help you preselect Advanced Return times for 2 attractions per day of park tickets to get you started

7. Once at the Theme Park, you may hold 1 DAS return pass at a time (not counting the 2 preselected attractions). After experiencing the attraction, you can select another attraction for a new DAS pass.

8. DAS return times can be selected via your My Disney Experience app on your smart phone, or throughout the park at Blue Umbrellas marked “Guest Services”.

Here at UNIGLOBE, we assist our guests will any and all aspects of the Disney planning process- FOR FREE! We feel strongly about providing this complimentary service as we want our clients to have the best Disney experience possible! Call or email for No-Obligation FREE Quotes.

If you need help with your DAS, you can visit the Guest Experience Team located throughout the parks.

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